91kiss Terms and Conditions — Complete Platform Usage Guide

Welcome to 91kiss. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "Player") and 91kiss ("Platform", "us"). By accessing, registering for, or using any part of the 91kiss platform — whether via the website, mobile app, or any other device — you agree to be bound by all terms contained in this document.

If you disagree with any part of these Terms, please stop using the platform immediately and contact our support team to close your account. Continued use following any amendment to the terms will be deemed acceptance of those amended terms.

These terms should be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which form part of the overall agreement between you and 91kiss.

To qualify as a 91kiss member, you must meet all of the following requirements at the time of registration and throughout your membership:

• Aged at least 18 years of age at the date of registration
• Not listed on any gaming operator's self-exclusion register
• Register and play under your own name — not on behalf of another person
• Has never had a 91kiss account previously terminated due to fraud or breach of terms
• Have legitimate access to the payment method used for deposits
• Not involved in any money laundering activities

91kiss reserves the right to request identity verification documents (KYC) at any time to confirm member eligibility. Verification may include a copy of your ID, proof of address, or other reasonable supporting documents.

Each individual is only permitted to register and hold one active account at 91kiss. Owning multiple accounts — even using different personal information — is strictly prohibited and constitutes a breach of these Terms.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and a valid email address. This information is used for account verification and important communications related to your account.

• Your account password is your sole responsibility — do not share it with anyone.
• Enable two-factor authentication (2FA) for an added layer of security.
• Report to our support team immediately if you suspect unauthorized access to your account
• Update your profile information promptly if any changes occur.

91kiss supports multiple payment methods suitable for Malaysian players, including FPX (online banking), Touch 'n Go eWallet, GrabPay, and direct bank transfer. All financial transactions are protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is RM30 for most payment methods
• Deposits are credited to your account within seconds of confirmation from the payment provider.
• All deposits must use a payment method registered in your own name
• Third-party deposits are not accepted and will be returned to the original source.

Withdrawal:

• The minimum withdrawal amount is RM50 per transaction
• Completed withdrawal requests are processed within 5 minutes on business days
• KYC verification may be required before your first withdrawal or for withdrawals exceeding certain limits
• The withdrawal method must match the deposit method used.
• 91kiss reserves the right to suspend withdrawals for security review if suspicious activity is detected.

91kiss offers its members a variety of bonuses and promotions from time to time. All bonuses are subject to specific conditions set out in their respective promotional terms.

General bonus principles:

• Each bonus has a wagering requirement that must be fulfilled before winnings derived from the bonus can be withdrawn
• Wagering requirements are typically between 20x to 40x the value of the bonus received
• The welcome bonus may only be claimed once per new member — repeated claims using different details constitute fraud.
• 91kiss reserves the right to void any bonus obtained through unauthorised means or in breach of these terms.
• Bonus expiry dates will be stated in the promotion terms. Unused bonuses that expire before the stated date will be forfeited automatically

In the event of any discrepancy between translations or versions of promotional terms, the English version or the version designated by 91kiss management shall serve as the final reference.

All games offered on the 91kiss platform use a Random Number Generator (RNG) system certified by independent international auditing bodies such as iTech Labs and eCOGRA. This ensures every game outcome is completely random and free from any manipulation.

• Players are responsible for understanding the rules of each game before playing
• Demo mode is available for all games — use it to practice without any financial risk
• Wins are credited automatically after each game is completed.
• In the event of a technical disruption during gameplay, the system will restore the session to the last verified state
• Results recorded by the 91kiss server are final in any game-related dispute.

If you believe an error occurred in the settlement of a game, a report must be submitted within 48 hours of the incident. After this period, disputes regarding that gaming session will not be entertained.

To maintain platform integrity and fairness for all players, the following activities are strictly prohibited on 91kiss:

• Software exploitation: Using bots, automated scripts, artificial intelligence software, or any automated method to play games
• Collusion: Colluding with other players to gain an unfair advantage, particularly in poker and Bingo games.
• Bonus abuse: Registering multiple accounts or using false identities solely to claim bonuses repeatedly
• Money laundering: Using the platform to process or conceal funds from unlawful sources
• Cyberattacks: Attempting to hack, infiltrate, or disrupt the platform's infrastructure.
• Promotional abuse: Using unauthorized methods to obtain bonuses or promotional benefits

Closure by Member: You may close your account at any time by contacting the 91kiss support team. Before closure, ensure all pending withdrawals have been settled and any active bonus wagering requirements have been met or waived.

Self-Exclusion: Members who wish to take a break from gaming may apply for self-exclusion for a period of 30, 90, or 180 days, or permanently. During the exclusion period, the account will be locked and inaccessible. 91kiss fully supports this initiative as part of our commitment to responsible gaming.

Closure by 91kiss: We reserve the right to suspend or close your account without prior notice if:

• Evidence of fraud or illegal activity has been found
• Member eligibility requirements are no longer met
• A breach of any term in this document has occurred.
• A request has been received from a legitimate authority

91kiss provides the platform as an online entertainment service. We make no guarantees regarding:

• Uninterrupted platform availability at all times — while we target 99.8% uptime, this cannot be guaranteed
• Guaranteed winnings from any game — all games involve risk and the possibility of losing money
• The outcome of specific games — all results are random and unpredictable.

91kiss's total liability to any member for any claim shall not exceed the total deposits made by that member in the 12 months preceding the claim. 91kiss is not liable for any indirect losses, loss of profits, or consequential damages arising from use of the platform.

We take every member complaint seriously. If you experience any issue or are dissatisfied with any aspect of our service, please follow the procedure below:

• Step 1 — Contact Support: Contact the 91kiss customer support team via live chat or email. Include your account number, details of the issue, and any relevant evidence.
• Step 2 — Review Period: Our team will review complaints within 3 business days and provide an initial response
• Step 3 — Resolution: Most complaints are resolved within 7 business days. More complex cases may require up to 21 business days.
• Step 4 — Escalation: If you are not satisfied with our resolution, you may submit a complaint to an independent dispute resolution body that we recognise.

91kiss is committed to protecting the privacy of all members. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy in detail.

In brief, your personal data is collected for the following purposes:

• Member identity verification and eligibility (KYC)
• Secure processing of financial transactions
• Communications related to your account, promotions and platform updates
• Fraud prevention and legal compliance
• Improving user experience based on usage patterns

Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. You have the right to request access to, correction of, or deletion of your personal data — please contact our support team for more information.

91kiss reserves the right to modify, update, or replace any part of these Terms at any time. Material changes will be communicated to active members through:

• Email to your registered address no later than 14 days before the amendment takes effect.
• In-platform notifications upon login
• Update the "Updated" date at the top of this document.

Continued use of the platform after the effective date of any amendment will be considered acceptance of the revised terms. If you do not agree with the changes, you may close your account before the effective date without any penalty.

These terms are governed and interpreted in accordance with applicable legal principles. Any dispute that cannot be resolved by mutual agreement shall be referred to independent arbitration in accordance with mutually agreed arbitration rules.